Depending on what it is you may want to craft Technical Bulletins that are distributed to users on an as needed basis or not at all. Anything served up on the Proprietary information needs much better protection. The users will already be logged in by the time they need to access help.ĭoes management have concerns about some of the help content being used by competitors? If yes, maybe that content should not be in the help file to begin with. The fix for that is what I suggested above, wrap the help content into the application if it has a user and access concept. It really is the worst time to ask users for credentials. At the time the users need assistance quickly they are forced to enter a user name and password that they may or may not recall. Adding password protection now will not make any of that disappear.Īdding a password protection will also negatively impact the user experience. The content is already out there and indexed by search engines, downloaded by web archives, and potentially printed in part or in its entirety. I also assume that the help is currently publicly accessible. With little technical skill the entire help content can be wrapped into a PDF and shipped to who knows where.
That is easily circumvented by finding the one customer who has no problem with grabbing all the help content and passing it on. The real question is what the benefit is to your company and its customers? Typically, the motivation for password protecting help is for restricting access to non-customers and competitors. That means unless a user is logged in to the application they cannot access the help content. If the application already has authentication and authorization in place then developers can stuff the help under that umbrella. Of course, help is just another part of the static web content. IIS is a bit more complicated, but these articles might help. htaccess files or better Directory settings in the main config file (see. Web servers have means to require a user name and password. The technical implementation is fairly easy. This Technical Writing template pack includes the following documents.This question comes up every other month and while the question is easy, the answer is not. Contact us if we can help.ĭownload 15 Technical Writing templates to write technical documents faster Download Technical Writing Templates In Global, click Main Page, Background, Image.Īt Klariti, we use MadCap Flare (and Word) to write technical documents.In Project Organizer, click Skins, then open your skin, for example, HTML5.You can remove the logo or replace it with your own logo: You can change the default MadCap logo that appears on the top left of HTML5 outputs. Madcap Flare: How to Change the Default Logo In this MadCap Flare technical writing tutorial, we look at how to change the default logo in your WebHelp. in /home/iawalsh1/public_html/technical-writing/wp-includes/functions.php on line 3893 Notice: get_currentuserinfo is deprecated since version 4.5.0! Use wp_get_current_user() instead. Madcap Flare: How to Change the Default Logo in WebHelpĭeprecated: Function get_magic_quotes_gpc() is deprecated in /home/iawalsh1/public_html/technical-writing/wp-includes/formatting.php on line 4387ĭeprecated: Function get_magic_quotes_gpc() is deprecated in /home/iawalsh1/public_html/technical-writing/wp-includes/formatting.php on line 2448
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